SAFE TRAVEL HEALTH MEASURES
Safe travel of our passengers and crew is our top priority.
Since the beginning of the corona outbreak, SmartLynx Airlines has implemented a number of measures to ensure safe and healthy travel. Our existing policies are in line with the guidelines provided by the International Air Transport Association (IATA).
Before the flight
- Follow the general recommendation and stay home if you feel sick.
- If you don’t feel well, try to cancel or postpone your trip by contacting your tour operator.
- Before departing, check the latest information about travel regulations on official websites and with local embassies of the respective countries to ensure that you meet the necessary requirements to enter your destination.
- Arriving at the airport at least 3 hours before your scheduled flight is recommended, due to social distancing measures.
At the airport
Protective face mask- wear it during the whole trip: from the moment you enter the terminal until you walk out of the airport at your destination.
Keep distance-from other people at check-in, bag drop, security control, boarding and other places where it is possible.
Smartlynx Airlines encourages passengers to check in their bags to the cargo hold to reduce the possibilities of physical contact and the spread of COVID-19.
Please check airport regulations as in most airports only passengers with a valid boarding pass or flight ticket are allowed to enter the terminal.
General safety measure at airports
- Check-in counters are equipped with protective barriers.
- All airport staff wear protective face masks and gloves.
- Your body temperature will be measured before the security check. Passengers with a body temperature above 37,8⁰C will not be allowed to fly. The tour operator will aid change flight dates or find another solution.
- Hand disinfectants are available throughout the airport.
- Passenger terminals and buses are regularly disinfected.
Please note that each airport's health protection measures may be different. Please check the latest information on the website of each airport.
Boarding
Boarding will start with last rows in order to reduce contact between passengers.
Self-scan your boarding pass and show your travel document to the boarding agent.
Airport bus boarding and de-boarding will be done with a reduced number of passengers.
On Board
Air on board the aircraft is kept clean by using highly efficient air filters, and our service is adopted to reduce contact.
SmartLynx crew wear protective face masks and gloves during the whole flight.
We kindly ask you to wear the face mask as well, until the moment you exit the airport in your destination country. Click here for the instructions on how to put on, use, take off and dispose of a mask.
Children under 6 y.o. are not obliged to wear a mask. If a passenger can`t wear a medical mask because of medical reasons – a doctor's exemption certificate must be presented before boarding.
All aircraft are cleaned and disinfected according to EASA (European Union Aviation Safety Agency) regulations.
We advise you to order your meal via our web page prior to the flight. During the flight limited inflight service will be offered to passengers, and only pre-packaged snacks and drinks.
Latest travel restriction updates
Daily updated information regarding travel restrictions is available on IATA webpage.
Frequently Asked Questions
Do I need to take a Covid test before my flight?
The type of test required, as well as the number of days or hours before arrival that the test was conducted, depends on the country you’re travelling to. Daily updated information regarding travel restrictions is available on IATA webpage.
What are Covid related rules at the airport of my departing and arriving destinations?
Please check airport regulations as in most airports only passengers with a valid boarding pass or flight ticket are allowed to enter the terminal.
Do I need a Covid test to enter my destination country?
Before departing, check the latest information about travel regulations on official websites and with local embassies of the respective countries to ensure that you meet the necessary requirements to enter your destination.
Do I need to wear a protective face mask while on board?
For your own safety, and the safety of other passengers and crew, it is mandatory to wear a face mask on board the aircraft.
Can I pre-order food and drinks?
Our warm, tasty meals are available for pre-order to and from Riga, Tallinn and Berlin via "Manage booking & Check in" platform.
Can I buy food or drinks while on board?
Yes. On all our charter flights the crew is handing out a disposable menu during the flight for you to choose from.
What about Sky Shop, is it available?
Sky Shop products are available on flights to and from Riga and Tallinn. Products are available in the disposable menu which the crew will hand out during the flight.
