Terms and conditions

General information

Thank you for using SmartLynx Online Check-in  (hereafter called "Website"). The information below is prepared to ensure that you enjoy the experience of shopping at our Website. To use this Website and purchase products you have to read, understand and accept the Terms of Use. The owner of the website is SmartLynx Airlines SIA. with Vat number  LV40003056133 and business address Mazrudas, Marupe municipality, LV-2167, Latvia. If you have any questions concerning these Terms, please write us at info@smartlynx.aero. SmartLynx Airlines © 2020 All rights reserved. 

These terms of use apply to all contracts that you enter into with SmartLynx Airlines (hereafter “SmartLynx” “us” or “we”). By placing an order, you accept our Terms & Conditions. 

How to buy?

•    Products are available for purchase at SmartLynx Online check-in for holders of the valid booking number. 

•    Products can be purchased online at any time, but please keep in mind that online sale usually closes 24-26 hours before scheduled time of departure.

•    You are allowed to purchase products as many times as you like within the opened sale window.

•    List of purchased products will be available to you in MyBooking page after payment process is completed.

Order Cancellation

Since the client purchases services at the time of check-in, subsequent cancellation of the order is not possible.

Pricing policy

The currency used is Euro (EUR) for all countries. VAT 21% is included in all our prices. Please note that all prices and product information on the Online Check-in are subject to change. 

Age Limit

In order to shop at Online Check-in you must be at least 18 years old. 

Payment Options

We accept following payment methods:

•    Visa/MasterCard payments;

•    Paysera payments (credit cards, online bank etc.);

List of purchased items will be available to you in MyBooking page after payment process is completed. You must check payment status to make sure payment is successful. 

Privacy policy

It is very important to us to ensure the privacy and security of your personal information. We collect information from our customers to  process and fulfil your order, communicate about our services and products, to improve shopping experience, to provide the best customer service. We only keep your personal information as long as necessary for the purposes we collected it, or as otherwise required by law. We accept responsibility for all the personal information such as your name, address and any other personal details that you provide us with. SmartLynx Online Check-in will not pass your personal details to third parties. Secure Payments online guaranteed by Paysera. No any payment information kept on our server. Booking number and your surname enables access to certain parts of our site, you are responsible for keeping this login data confidential. We ask you not to share this data with anyone.

Our Website is hosted by SmartLynx innovative IT with access to aggregated information about customers of our Website in order to analyse performance and make improvements to SmartLynx Online Check-in product.

Although we do everything to ensure your privacy, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. That’s why we would like to inform you that there are security and privacy limitations of the Internet which are beyond our control.

You may recall the permit to  process and store your personal data by submitting the request to privacy@smartlynx.aero

Terms & Conditions change

SmartLynx Online Check-in may periodically update these Terms and Conditions. Any changes made will be posted here. By visiting and continuing to use the Website you agree to accept any changes made to these Terms. Please note that Terms only addresses the use and disclosure of information we collect from you on the Website. Feel free to contact SmartLynx Customer Support: +371 67115114.

Dispute settlement procedure

In event you are not satisfied with our services, we will be happy to find favourable and acceptable solution for you. If you do not accept the solution proposed by us, or if we refuse to comply with your claim, then in accordance with Directive 2013/11/EU of the European Parliament and of the Council on alternative dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004, and Directive 2009/22/EC, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC, the Consumer Rights Protection Law, and the Law On Out-Of-Court Consumer Dispute Resolution Bodies, you are entitled to seek the services of an out-of-court dispute resolution body: 

Patērētāju tiesību aizsardzības centrs (Consumer Rights Protection Centre)
Brīvības iela 55
Riga, LV-1010
Latvia
Website: www.ptac.gov.lv
E-mail: pasts@ptac.gov.lv