Customer Support Specialist

We are a leading ACMI, charter and cargo provider with HQ in Riga and two subsidiaries in Tallinn and Malta. SmartLynx is a proud owner of the 2019 Best Employer in Latvia in the Transportation Sector award. Our team works in a collaborative open environment with many dynamic opportunities. Join us for a fun career journey!

You have:

Must have logical thinking to provide answers to customer questions as well as resolutions for various issues that may arise;
Ability to communicate effectively and in a polite manner in person, over the phone, and via email;
Must be customer service-orientated person;
Previous experience working with numbers and analytical methods to apply practical solutions to complex business problems will be considered as an advantage;
Ability to prioritize tasks and complete them in a high-pressure environment;
Ability to work in a collaborative and team-oriented environment;
Microsoft Office proficiency;
Good English language.

What will you do:

Act as a liaison between customers and management in order to enhance the overall customer experience;
Managing incoming calls, emails, messages, and customer service inquiries;
Maintain weekly reports on customer inquiries, responses, and feedback so as to develop customer service analytics, perform ad-hock calculations;
Provide detailed information about the products and services offered to the customers;
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

With SmartLynx you will get:

Opportunity to work with aviation experts;
Advantage of working in developing, international aviation company with friendly, modern and comfortable work atmosphere;
Advanced health insurance;
Fully paid lunch in the office during lunch hours;
Aviation industry related benefits;
Corporate & Social events;
Professional and personal development opportunities while working in a fast-developing multicultural environment.